Warranty & Returns
Quality is assured when you buy a pump from our product range. But in the unlikely event of a defect, you can invoke our warranty in line with the Terms & Conditions of the Dutch Metal Union. Our own engineers will thoroughly examine the defective pump. If the problem lies in the pump itself, they will repair the defect immediately. If this isn’t possible, you will usually receive a new pump right away, with no long delays due to manufacturer’s procedures.
It couIt can also happen that the failure of a pump was caused by the installation. In that case, of course, we can also repair your pump. At the same time, you will receive advice on a possible adjustment of your installation. There is also the possibility of having your installation fully examined, by means of a thorough analysis, including with the help of vibration equipment. This can prevent problems in the future.
How to return a product or invoke our warranty?
If you have a problem that you think is covered by our warranty, please let us know the nature of the problem, so that we can provide you with the best possible service.
Please fill in the warranty & repair application form (or return form) and mail it to RMA@vanderendegroup.com. We will ensure that everything is handled correctly, aiming to avoid any return costs whenever possible. You should fill in the form as completely as possible.