{"id":91,"date":"2024-08-06T13:50:29","date_gmt":"2024-08-06T11:50:29","guid":{"rendered":"https://www.vanderendegroup.com/es/?page_id=91"},"modified":"2025-01-24T14:14:20","modified_gmt":"2025-01-24T13:14:20","slug":"remote-support","status":"publish","type":"page","link":"https://www.vanderendegroup.com/es/remote-support/","title":{"rendered":"Remote Support"},"content":{"rendered":"<div class=\"kb-row-layout-wrap kb-row-layout-id1613_6ed4c4-6b alignnone has-primary-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-bottom kb-theme-content-width\">\n<div class=\"wp-block-kadence-column kadence-column1613_57391a-d2\"><div class=\"kt-inside-inner-col\"><h1 class=\"wp-block-heading has-base-color has-text-color has-link-color wp-elements-1\" id=\"h-contact\">REMOTE SUPPORT</h1></div></div>\n</div></div><div class=\"kb-row-layout-wrap kb-row-layout-id770_496072-e7 alignfull wp-block-kadence-rowlayout\" id=\"breadcrumbs\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-left-golden kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top kb-theme-content-width\">\n<div class=\"wp-block-kadence-column kadence-column770_1ca331-ef\"><div class=\"kt-inside-inner-col\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https://www.vanderendegroup.com/es/\">Home</a></span>  <span class=\"breadcrumb_last\" aria-current=\"page\">Remote Support</span></span></div>\n\n<p class=\"intro-tekst wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:clamp(14.642px, 0.915rem + ((1vw - 3.2px) * 0.617), 22px);letter-spacing:0.02em;line-height:1.6\">At Van der Ende Group, we are committed to providing fast and effective support to our customers. To achieve this goal, we use ISL Light, a remote desktop access tool. This application allows us to remotely view your computer with your permission. This enables us to provide you with immediate assistance, quickly identify and resolve issues, and support you in using our products and services.</p></div></div>\n\n<div class=\"wp-block-kadence-column kadence-column770_db3e8a-da kvs-md-false kvs-sm-false\"><div class=\"kt-inside-inner-col\"></div></div>\n</div></div><div class=\"kb-row-layout-wrap kb-row-layout-id91_e36420-91 alignfull wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<div class=\"wp-block-kadence-column kadence-column91_6b1a18-0c\"><div class=\"kt-inside-inner-col\"><h2 class=\"wp-block-heading\" id=\"h-when-to-use-isl-light\">When to use ISL Light?</h2>\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.336), 18px);\">The use of ISL Light is only necessary when our team specifically asks you to download this tool. This typically occurs during situations where we need more insight into the challenges you are facing or when we need to provide direct technical support.</p>\n\n<div class=\"wp-block-kadence-advancedbtn kb-buttons-wrap kb-btns91_97cb04-45\"><a class=\"kb-button kt-button button kb-btn91_f6ae49-d2 kt-btn-size-standard kt-btn-width-type-auto kb-btn-global-fill kt-btn-has-text-true kt-btn-has-svg-true wp-block-kadence-singlebtn\" href=\"https://www.islonline.net/start/ISLLightClient\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"kt-btn-inner-text\">ISL Light Download</span><span class=\"kb-svg-icon-wrap kb-svg-icon-fe_arrowRight kt-btn-icon-side-right\"><svg viewBox=\"0 0 24 24\"  fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" xmlns=\"http://www.w3.org/2000/svg\"  aria-hidden=\"true\"><line x1=\"5\" y1=\"12\" x2=\"19\" y2=\"12\"/><polyline points=\"12 5 19 12 12 19\"/></svg></span></a></div>\n\n<h2 class=\"wp-block-heading\" id=\"h-security-and-privacy\">Security and privacy</h2>\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.336), 18px);\">Your security and privacy are of the utmost importance to us. ISL Light utilizes end-to-end encryption to ensure that all communication between your computer and our team remains secure and private.</p>\n\n<h2 class=\"wp-block-heading\" id=\"h-downloadinstructions\">Downloadinstructions</h2>\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.336), 18px);\">Click on the&nbsp;<a rel=\"noreferrer noopener\" href=\"https://www.islonline.net/start/ISLLightClient\" target=\"_blank\">link</a>&nbsp;to download ISL Light. Follow the instructions to install the application. Once the installation is complete, please contact our support team for further instructions.</p>\n\n<p class=\"wp-block-paragraph\" style=\"margin-top:0;margin-bottom:0;padding-top:0;padding-bottom:0;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.336), 18px);\">For questions or more information, feel free to<a href=\"https://www.vanderendegroup.com/es/contact/\"> contact</a> us. </p></div></div>\n</div></div>","protected":false},"excerpt":{"rendered":"<p>When to use ISL Light? The use of ISL Light is only necessary when our team specifically asks you to download this tool. This typically occurs during situations where we need more insight into the challenges you are facing or when we need to provide direct technical support. Security and privacy Your security and privacy [&hellip;]</p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":33,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","editor_notices":[],"footnotes":""},"class_list":["post-91","page","type-page","status-publish","hentry"],"acf":[],"mb":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v28.7) - https://yoast.com/product/yoast-seo-premium-wordpress/ -->\n<title>Remote Support - Van der Ende Group</title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" />\n<link rel=\"canonical\" href=\"https://www.vanderendegroup.com/es/remote-support/\" />\n<meta property=\"og:locale\" content=\"es_ES\" />\n<meta property=\"og:type\" content=\"article\" />\n<meta property=\"og:title\" content=\"Remote Support\" />\n<meta property=\"og:description\" content=\"When to use ISL Light? 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